Refund policy

Return Policy for Large Venue Projectors and all Home Cinema High-Value Equipment
🚫 General Return Policy
All sales of large venue projectors and other high-value AV products are final. We do not accept returns for reasons including but not limited to buyer's remorse, incorrect purchase, or change of mind. This applies to all brands we sell, including Barco, Epson, Panasonic, and others.

🛠️ Defective or Damaged Items
If your item arrives defective or damaged, we will support you—under the following strict conditions:

Inspection Required Upon Delivery: All items must be inspected immediately upon receipt. Any visible damage or functional issue must be reported to us within 48 hours of delivery. Claims made after this window may not be honored.

Return Authorization (RMA): You must obtain a Return Merchandise Authorization (RMA) from us before sending any product back. Returns received without prior approval will not be accepted.

Condition of Return: The item must be returned in its original packaging with all accessories, manuals, and components.

🛡️ Manufacturer Warranty Support
Most manufacturers offer a warranty on professional equipment (usually 2–3 years). However, to ensure proper handling and coordination:

❗IMPORTANT: All warranty claims must be initiated through us. Please do not contact the manufacturer directly.
We work directly with brands like Barco, Epson, and Panasonic to facilitate any warranty claims on your behalf and ensure the process is handled efficiently.

This ensures that:

Claims are documented correctly

You don’t risk voiding your warranty due to incorrect procedures

We can follow up directly with the manufacturer support teams

If an issue arises beyond the initial 48-hour delivery window, simply contact us and we’ll guide you through the warranty support process.

📬 Shipping & Handling
Shipping Costs: If a return is approved due to damage or defect, the buyer is responsible for return shipping unless otherwise stated.

Insurance: We recommend insuring all return shipments.

Restocking Fees: May apply if returned products are incomplete or show signs of use.

🔒 Final Notes
Items that are opened, used, or installed are not returnable unless a defect is reported within the inspection period.

Special-order or configured systems are non-returnable under any circumstances.